FAQ's about Melissa-Gaye Designs Headpieces
Terms & Conditions
What are your return and exchange policies?
Please choose carefully as we do not offer refunds or exchanges on Melissa-Gaye Designs headpieces for change of mind once the item has been shipped. There is no refund or exchange for items that have been worn or used. I try my absolute best to ensure that all descriptions are clear and photographs represent the colours as accurately as possible. As every computer screen shows colours differently depending on settings and the type of screen, I cannot guarantee that the colours will be an exact match to what you see on screen. If you are concerned about a colour match please contact me prior to purchase.
We do not do cash refunds but we can offer a credit note to the value of the product minus the postage.
To receive a store credit or exchange, items must be returned in their original condition, undamaged, unworn, unwashed and with labels attached. Millinery pieces must be unworn with labels attached and packaged in original hat box packed with tissue paper.
I require you to contact me immediately by phone or e-mail if you want to return an item you have purchased. Email me at [email protected]
Delivery and Packaging Information
All headpieces are sent with Australia Post in a cardboard hat box wrapped in plastic and packed with tissue paper padding. As of yet I haven’t had any losses or damages, but it is better to be safe than sorry this is why I send with tracking.
Australia - included
All purchases are shipping within 72 hours of purchase. Please be aware that I am located in Outback Queensland and shipping times will be longer than in metropolitan areas.
5-7 Business Days – With tracking & signature on delivery
Next business day delivery can't be guaranteed because Winton is outside the Express Post next business day network.
All other Countries - $90
Delivery times will vary according destination - Does not including tracking in all circumstances
How do I make payment?
All online payments are processed through Paypal. We accept Visa, MasterCard, Paypal and bank deposit.
If paying via Direct Bank Deposit your order will not be posted until the funds have cleared in our account. This could take up to 48hrs depending on your bank institution. Please keep this in mind if you’re urgently needing your order. Paying via credit card will ensure a speedy delivery.
Melissa-Gaye Design headpiece will only be shipped once payment is received.
What if the item is faulty on arrival?
If your headpiece is faulty on arrival please contact me by email within 48 hours of receiving the item, explaining the issue. Please do not return the item until I have responded with a return address. Refunds will not be issued until the item has been received and assessed.
Special care is taken to ensure items are safely packed however I am not liable for any damage that may occur in transit. If damage does occur in transit, please contact me within 48 hours and I will advise on what can be done to repair the item.
How does the headpiece stay on my head?
Larger, heaver headpieces with a base are secured to your head by elastic that tucks under your hair, secured using criss-crossed bobby pins. These pieces are designed to be worn well forward over your forehead, with the design feature sitting just above your eye. This style of wearing helps anchor the headpiece and prevents it from sliding backwards (which it will do if worn on top of the head). Wearing your hair in an up style (if you can), this also gives your headpiece something to anchor to.
Smaller, lighter headpieces without a base are on a covered headband.
I do not recommend changing the elastic fastening to a headband as a headband is not strong enough to hold the weight of the head piece on the head and if there is any sort of breeze, you will spend all day holding the head piece to your head.
I like to do the “Go-you-good-thing” test to assess the security of the head piece on your head. Shake your head while saying ‘go you good thing’, like you are cheering on a horse you have money on. If the head piece stays on then you know it’s not going to move all day.